1. Information We Collect

We collect only the information necessary to provide a smooth shopping experience.

a. Personal Information

• Phone number
• Name (if provided)
• Address (for delivery orders)

b. Transaction Information

• Purchase history
• Order details
• Payment method (we do not store card details)

c. Technical Information (for website/app users)

• IP address
• Device type
• Browser type
• Pages visited and usage behavior

2. How We Use Your Information

We use your data to:

• Process and deliver your orders
• Contact you regarding orders, delivery, or support
• Send order updates via SMS or WhatsApp
• Provide offers, discounts, and promotional messages
• Improve our product selection and store experience
• Prevent fraud and ensure security

3. Consent

By sharing your phone number with us in-store, online, or via WhatsApp, you consent to:

• Being contacted for order-related communication
• Receiving promotional messages and offers

You can opt out of marketing messages at any time.

4. Data Sharing and Disclosure

We do not sell your personal data.

We may share your information with:

• Delivery partners for order fulfillment
• Payment gateways for processing transactions
• Technology providers such as billing software and CRM tools
• Legal authorities if required by law

All partners are expected to keep your data secure.

5. Cookies and Tracking (Website/App)

If you use our website or app, we may use cookies to:

• Improve your browsing experience
• Analyze usage and traffic
• Show relevant offers

You can control cookies through your browser settings.

6. Data Security

We take reasonable steps to protect your information, including:

• Secure billing and POS systems
• Restricted access to customer data
• Use of trusted software and platforms

However, no system is completely secure.

7. Data Retention

We keep your information only as long as necessary to:

• Serve you better
• Maintain transaction records
• Comply with legal requirements

8. Your Rights

You have the right to:

• Request access to your data
• Update or correct your information
• Opt out of promotional messages
• Request deletion of your data where applicable

To do so, contact us using the details below.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be available in-store and/or on our website.

11. Contact Us

Baniya Ki Dukan Pvt Ltd
E-254-255, KRISHAN VIHAR,
MAIN KANJHAWLA ROAD,
North West Delhi, Delhi, 110086

Phone: 8448187200
Email: Info@baniyaindia.com