1. About the Company

Baniya Ki Dukan Pvt Ltd is engaged in the business of retail grocery, FMCG products, household essentials, and related ecommerce and delivery services.

Website: baniyaindia.com

2. Eligibility to Use

By using this Website, you confirm that:

• You are at least 18 years of age; or
• You are accessing the Website under the supervision of a parent or legal guardian.

You agree to provide accurate, complete, and updated information while using our services.

3. Services Offered

We provide:

• Grocery and household product sales
• Online ordering services
• Home delivery services
• Promotional offers and loyalty programs
• Customer support services
• WhatsApp and phone-based ordering assistance

Service availability may vary depending on location, delivery capacity, and stock availability.

4. Account Registration

Certain services may require account registration using:

• Mobile number
• Name
• Address
• Email ID (optional)

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.

5. Pricing & Product Information

• All prices displayed are in Indian Rupees (INR).
• Prices are subject to change without prior notice.
• Product availability may vary due to stock limitations.
• Images displayed on the Website are for representation purposes only.
• Certain products may have quantity restrictions.

While we strive for accuracy, errors in pricing or product information may occasionally occur. We reserve the right to correct such errors and cancel affected orders.

6. Orders & Order Acceptance

All orders placed through baniyaindia.com, WhatsApp, phone, or other channels are subject to confirmation and acceptance.

We reserve the right to:

• Refuse or cancel any order
• Limit quantities purchased
• Cancel orders due to pricing errors, stock unavailability, suspected fraud, or operational reasons

If payment has already been made for a cancelled order, eligible refunds will be processed accordingly.

7. Delivery Terms

• Delivery timelines are estimates only.
• Delays may occur due to weather, traffic, operational issues, festivals, strikes, or unforeseen circumstances.
• Customers must provide accurate delivery information.
• Additional charges may apply for failed deliveries caused by incorrect address or unavailability.

Risk and ownership of products pass to the customer upon successful delivery.

8. Payments

We may accept payments through:

• UPI
• Debit/Credit Cards
• Net Banking
• Wallets
• Cash on Delivery (where available)

Payments are processed through secure third-party payment gateways. Baniya Ki Dukan Pvt Ltd does not store complete card or banking credentials.

9. Returns, Replacements & Refunds

Customers may request returns or replacements for:

• Damaged products
• Expired products
• Incorrect items delivered
• Missing items

Perishable products including fruits, vegetables, dairy, frozen foods, and bakery products may not be eligible for return unless quality issues are reported.

Issues must generally be reported within 24 hours of delivery or purchase.

Refund timelines may vary depending on the payment method and banking processes.

10. Promotional Offers & Loyalty Programs

• Are subject to specific terms and validity periods
• Cannot be combined unless explicitly stated
• May be modified or withdrawn at any time without prior notice

The Company reserves the right to cancel promotional benefits in cases of misuse or fraudulent activity.

11. Customer Conduct

Users agree not to:

• Misuse the Website or services
• Attempt unauthorized system access
• Use bots, scraping tools, or malicious software
• Engage in fraudulent transactions
• Behave abusively toward employees, delivery personnel, or support staff

Violation may result in suspension or termination of services.

12. Intellectual Property

All Website content including:

• Logos
• Brand identity
• Product listings
• Graphics
• Text
• Designs
• Software elements

are the property of Baniya Ki Dukan Pvt Ltd and are protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without written permission.

13. Privacy

Your use of our services is also governed by our Privacy Policy. By using the Website, you consent to the collection and use of information as described in the Privacy Policy.

14. Third-Party Services

The Website may contain links or integrations with third-party services including:

• Payment gateways
• Maps and delivery tools
• Social media platforms
• Analytics providers

We are not responsible for the practices, content, or policies of such third parties.

15. Limitation of Liability

To the maximum extent permitted by law, Baniya Ki Dukan Pvt Ltd shall not be liable for:

• Indirect or consequential damages
• Delivery delays beyond reasonable control
• Technical interruptions or Website downtime
• Third-party service failures
• Losses resulting from unauthorized account access

Our maximum liability shall not exceed the value of the affected order.

16. Indemnification

You agree to indemnify and hold harmless Baniya Ki Dukan Pvt Ltd, its directors, employees, partners, and affiliates from any claims, liabilities, damages, or expenses arising from:

• Violation of these Terms
• Misuse of services
• Fraudulent activities
• Violation of applicable laws

17. Force Majeure

The Company shall not be held liable for delays or failures caused by events beyond reasonable control, including:

• Natural disasters
• Government restrictions
• Strikes
• Internet failures
• Pandemics
• Power outages
• Supply chain disruptions

18. Changes to Terms & Conditions

We reserve the right to modify these Terms & Conditions at any time. Updated versions will be posted on baniyaindia.com. Continued use of the Website after updates constitutes acceptance of revised Terms.

19. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising from use of the Website or services shall be subject to the exclusive jurisdiction of courts located in Delhi / NCR.

20. Contact Us

Baniya Ki Dukan Pvt Ltd
E-254-255, KRISHAN VIHAR,
MAIN KANJHAWLA ROAD,
North West Delhi, Delhi, 110086

Phone: 8448187200
Email: Info@baniyaindia.com